Enterprise Customer Success Manager
S
SpinwheelFintech SaaS
This is a fully-remote role that can be based anywhere in the US or CanadaFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 7–10+ years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount Management
Requirements
- 7–10+ years of experience in Customer Success, Account Management, or similar client-facing roles.
- Experience in SaaS, fintech, or high-growth technology companies.
- Experience managing a book of ~50+ customers representing $2M+ revenue.
- Strong track record managing complex, high-value enterprise relationships.
- Experience building credibility and trusted relationships with senior executives.
- Ability to understand customer business objectives and connect them to product adoption.
- Strong commercial instincts and ability to identify expansion opportunities.
- Excellent problem-solving skills and the ability to bring structure to ambiguous situations.
- Ability to coordinate effectively across technical and business teams.
Responsibilities
- Own strategic enterprise relationships from post-sale through implementation, adoption, expansion, and renewal.
- Become a trusted advisor to executive, operational, and technical stakeholders.
- Build and execute customer success plans that connect product adoption to business outcomes.
- Drive adoption and expansion by identifying value-add opportunities.
- Lead high-impact executive business reviews focused on performance and roadmap alignment.
- Own the signal on customer health to manage risk and expansion.
- Lead complex customer issues through resolution by partnering with internal cross-functional teams.
- Turn customer insights into actionable feedback for product and GTM strategy.
View Full Description & ApplyYou'll be redirected to the employer's site
