Customer Success Manager, Enterprise
New
S
SchooLinksSaaS Education
United StatesFull-TimeMiddle
Salary$90,000 - $125,000 USD
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Job Details
- Experience
- 5+ Years Professional Experience in a Customer Success position; 3+ years experience in implementation and customer success for a SaaS company
- Required Skills
- Project ManagementSalesforceCustomer SuccessSaaSGoogle Workspace
Requirements
- 5+ Years Professional Experience in a Customer Success position
- 3+ years experience in implementation and customer success for a SaaS company
- Experience in ClassLink/Clever, SFTP preferred
- Experience or Ability to work in a remote environment
- Strong interpersonal skills
- Project management skills (understand task dependencies/sequence and manage of tasks)
- Positive attitude and ability to stay optimistic in high stress situations
- Proactive, entrepreneurial style with initiative
- Ability to close renewal and multi-thread to discover expansion opportunities
- Technical proficiency in Google Suite (Sheets, Slides, Etc.) and Apple/Mac environments
- Ability to travel 15-30% of the time to customer meetings, trainings, and offsite events
Responsibilities
- Work in a collaborative team to meet engagement, usage, and renewal targets for your portfolio of districts.
- Assess usage, engagement, and outcome data to determine health and action needed at each of your districts.
- Build and maintain director and executive level relationships at each of your districts.
- Facilitate renewal process (quote, verbal approval, signature) for your districts.
- Provide well-structured customer feedback to our Product Team, collected during the various customer engagements.
- Continuously define, document problems and challenges faced by our districts.
- Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools.
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