Enterprise Customer Success Manager
N
Nightfall AICybersecurity SaaS
Remote (US)Full-TimeSenior
Salary$120K – $180K; OTE (Base + Commission) $120K – $180K
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceCybersecurityComplianceCustomer SuccessAccount Management
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS.
- Knowledge of endpoint deployments and AI.
- Experience with security, compliance, or technical platforms (preferred).
- Proven success owning renewals and expansion in complex enterprise environments.
- Strong executive communication skills and ability to explain technical concepts clearly.
- Organized, proactive, and comfortable operating in a fast-moving startup.
- Willingness to travel ~25% for customer meetings and onsite engagements.
Responsibilities
- Own the full enterprise customer journey, from onboarding and adoption through value realization, renewal, and expansion.
- Manage a portfolio of enterprise customers with accountability for adoption, retention, renewals, and expansion.
- Lead onboarding and early lifecycle success, ensuring strong deployment, stakeholder alignment, and early time-to-value.
- Define and track customer success criteria and regularly report on progress.
- Translate product usage and outcomes into clear business value and ROI for technical and executive stakeholders.
- Drive ongoing adoption and optimization, introducing new use cases, data sources, and workflows.
- Lead executive check-ins and business reviews focused on outcomes, value, and roadmap alignment.
- Identify and execute expansion opportunities in partnership with Sales.
- Proactively monitor customer health, manage risk, and coordinate escalations.
- Share actionable customer feedback with Product and Engineering to influence the roadmap.
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