Family Coordinator
New
M
MeadowEnd-of-life care
Philippines, US Day Shift: 8 a.m. - 4:30 pm Pacific TimeFull-TimeMiddle
Salary5 - 7.8 USD per hour
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Job Details
- Languages
- Strong written and spoken English.
- Experience
- 2+ years
- Required Skills
- DocumentationHubSpotGoogle WorkspaceSlack
Requirements
- 2+ years owning a caseload or book of accounts end-to-end - case management, patient or client coordination, claims handling, or similar.
- Strong written and spoken English.
- Exceptional capacity for high volume: manage 100+ cases simultaneously.
- Meticulous record-keeping and documentation skills.
- Comfortable spending the majority of the workday managing communications via phone and text.
- Highly accountable and proactive with a focus on client experience and creative problem-solving.
- Tech-savvy and highly organized: ability to work across multiple systems to piece together context and triage priorities.
- Home setup that supports remote work.
Responsibilities
- Manage a high-volume book of business, overseeing the full client life cycle from contract signature through final resolution.
- Act as the dedicated point of contact, actively handling continuous inbound and outbound calls and texts throughout the workday with empathy, clarity, and professionalism.
- Guide families through each step of the process while building trust, rapport, and an exceptional overall client experience.
- Own key case milestones - transportation, documentation, cremation scheduling, ashes return - partnering with internal teams and vendors to keep cases moving.
- Keep documentation meticulous, updating all systems promptly and accurately.
- Seamlessly navigate across various platforms to build case context, triage daily workflows, and solve problems efficiently.
- Collaborate with teammates to maintain continuity of care - assisting with coverage, escalations, and urgent case needs as volumes shift.
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