Inbound Support Coordinator
H
HomeLightReal Estate Technology
Philippines, 9am to 5pm US Pacific timeFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Required Skills
- HubSpotTroubleshootingCRMCustomer support
Requirements
- Excellent phone communication skills with comfort spending several hours daily on the phone.
- Strong customer service and written communication skills.
- Genuine customer-first mindset with ability to provide a high-touch, white-glove experience.
- Experience working with HubSpot, CRM, or ticketing software.
- Ability to remain calm, professional, and helpful during high-volume or unexpected inquiries.
- Strong organizational skills and attention to detail.
- Strong, reliable Internet connection.
Responsibilities
- Handle inbound calls from HomeLight customers, real estate agents, and people interested in selling their homes.
- Answer questions related to home selling, HomeLight services, Buy Before You Sell, offers, and other customer inquiries.
- Provide timely and thoughtful support through email and CRM-based support tickets.
- Troubleshoot basic account and software-related issues, including password resets and agent account support.
- Complete other customer and agent support tasks as needed.
- Document interactions and maintain accurate information in our CRM and support systems.
- Deliver a consistently professional, empathetic, and 'white glove' customer experience.
View Full Description & ApplyYou'll be redirected to the employer's site
