Operations Associate

New

StorytellerB2B SaaS

Fully remote working anywhere in the Philippines!, Rotating shift pattern, including evenings and weekendsContractEntry

Salary12,000 USD per year

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Job Details

Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information.
High agency and proactive approach to identifying and addressing potential issues.
Clear written English and the ability to explain an issue calmly and precisely.
Reliability and follow-through during live coverage and client support.
Strong judgment under pressure to prioritize actions and escalations.
Outcome ownership and care regarding the quality of content and support updates.
Curiosity about systems to understand root causes of operational issues.
Comfort using AI and digital tools to improve individual performance.
Commitment to high standards of accuracy and thoroughness.
Willingness to work a rotating shift pattern, including evenings and weekends.

Run content operations and support workflows during live sports events and other high-volume publishing periods.
Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency.
Spot, describe, and escalate issues clearly before they become client or user problems.
Triage support requests by gathering evidence, identifying likely causes, and communicating the next action.
Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability.
Maintain clear handovers, incident notes, support updates, and QA records.
Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats.
Improve checklists, playbooks, templates, and lightweight automations.

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