- Provide accurate, timely, and personalised support to customer inquiries across channels, strictly adhering to SLAs and established SOPs.
- Follow and execute daily operational workflows with precision, flagging inefficiencies and suggesting improvements.
- Identify and escalate potential issues proactively to superiors.
- Assess listing applications based on defined criteria to ensure adherence to company standards.
- Collaborate with internal teams to resolve customer matters and contribute to operational handovers.
- Track, document, and report key performance metrics and user feedback to drive continuous improvement.
- Maintain relationships with customers, project teams, exchanges, and partners while providing community support on platforms like Telegram and Discord.
Project ManagementBlockchainData Analysis+3 more