Customer Service Associate

The Philippines (Remote), 5:00 AM to 2:00 PM Philippine Time, Monday to Friday (After training); 9:00 PM - 6:00 AM Philippine Time (During training)Full-TimeEntry

SalaryBetween $550 to $700 base (depending on experience) + $80 night shift allowance

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Job Details

Experience: At least 1.5 years
Required Skills: Communication SkillsProblem SolvingCRMCustomer support

Requirements

At least 1.5 years of experience in customer support, client services, or a similar customer-facing role
Comfortable working in a fast-paced, metrics-driven environment
Strong written communication skills with the ability to maintain a professional brand voice
Strong verbal communication skills
Attention to detail and organizational ability
Problem-solving and critical thinking skills
Ability to manage multiple conversations simultaneously
Basic data and system navigation skills (CRM, ticketing systems, spreadsheets)
Ability to work independently while knowing when to escalate

Responsibilities

Respond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner
Resolve customer issues accurately while adhering to company policies and service standards
Maintain detailed and accurate documentation in tickets and internal systems
Ensure proper ownership of customer conversations, including follow-ups and handoffs
Meet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)
Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
Maintain professionalism and brand standards in all client-facing communication
Contribute to process improvements by identifying recurring issues or inefficiencies

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