Spanish-Speaking Customer Success Agent
New
P
Primal StormDTC supplements
Workable workplace: remote; Workable locations: Philippines. Malaysia. Venezuela, Bolivarian Republic of. Nicaragua. Bolivia, Plurinational State of. ParaguayPart-TimeJunior
Salary$5 per hour + Performance Bonuses
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent Spanish (C1/C2 or equivalent); Professional English (B2 or higher)
- Experience
- At least one year of customer support experience.
- Required Skills
- Customer support
Requirements
- Be fluent in Spanish (C1/C2 or equivalent).
- Have professional English proficiency (B2 or higher) for internal communication and customer support.
- Have at least one year of customer support experience.
- Communicate clearly, professionally, and in writing in English.
- Be reliably available for agreed rotating shifts, including some nights and weekends.
- Adjust working hours based on customer-support coverage needs.
- Have stable internet, a backup connection, and a quiet workspace.
- Work independently, take ownership, and remain calm and proactive under pressure.
- Record a short 2-minute video in Spanish introducing yourself and sharing relevant customer support experience; include the video link in the application.
Responsibilities
- Handle customer inquiries in Spanish and English through email, live chat, and social media.
- Support customers with orders, shipping, returns, refunds, subscriptions, and complaints.
- Understand subscriber concerns and help prevent avoidable cancellations.
- Follow SOPs and brand guidelines while using judgment to find appropriate solutions.
- Escalate complex customer cases.
- Maintain accurate customer records.
- Encourage satisfied customers to share genuine reviews.
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