Technical Support Specialist (French Speaking)
New
H
HostawayVacation rental SaaS
The candidate must be within EMEA, The main shift for this role is 9 AM to 6 PM CET.Full-TimeMiddle
SalaryCompetitive pay based on market rates in the country of the applicant.
Apply NowOpens the employer's application page
Job Details
- Languages
- You must have C2-level French and English language skills to be considered for the role.
- Experience
- 2+ years of experience in a technical support, customer support, or call centre role, within a SaaS or technology environment.
- Required Skills
- SaaSTroubleshootingTechnical supportCustomer support
Requirements
- Have 2+ years of experience in a technical support, customer support, or call centre role.
- Have experience in a SaaS or technology environment.
- Have C2-level French proficiency.
- Have C2-level English proficiency.
- Be able to troubleshoot technical issues clearly and effectively.
- Be willing to work shifts; the main shift is 9 AM to 6 PM CET.
- Bring an eagerness to learn and a customer-first mindset.
Responsibilities
- Provide customer support via phone, chat, and email.
- Diagnose and troubleshoot software functionality, configuration, and integration issues on the SaaS platform.
- Collaborate with Product Development and QA to escalate and resolve complex technical issues.
- Document and track customer inquiries, issues, and resolutions in the support system.
- Identify process improvements and contribute to knowledge base articles and support documentation.
- Assist with product demonstrations and customer training sessions when needed.
- Stay current on product features, enhancements, and industry trends, and share valuable feedback with internal teams.
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