Dutch-Speaking Support Specialist
New
L
LightspeedHospitality commerce
Remote in the Netherlands; Remote in Germany, Belfast, Remote in the UK, Berlin, GhentFull-Time
Salary400€ annually towards Health and Wellbeing; equity for all Lightspeeders
Apply NowOpens the employer's application page
Job Details
- Languages
- Dutch & English
- Required Skills
- AndroidCustomer serviceiOSTroubleshootingTechnical support
Requirements
- Have previous customer service experience and/or technical support experience.
- Demonstrate strong attention to detail and focus on customer experience.
- Have excellent verbal and written communication skills in Dutch and English.
- Have basic experience using common online, mobile, and desktop platforms.
- Be flexible about working days and shifts, including weekends.
Responsibilities
- Support hospitality customers, partners, and team members by phone, chat, and email.
- Use troubleshooting techniques to identify customer issues and provide appropriate solutions.
- Document, track, and resolve customer interactions in support platforms.
- Identify, reproduce, and escalate product issues and bugs to the Quality Assurance team.
- Track escalated issues through resolution with customers, partners, and team members.
- Advocate for improvements to products and services.
- Work within a roster or schedule to support customer availability.
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