Customer Support Representative
New
J
JaneClinic management software
Location: United Kingdom; Workplace: Remote; The UK team is fully remoteFull-Time
Salary38,795 GBP per year
Apply NowOpens the employer's application page
Job Details
- Required Skills
- TroubleshootingCustomer support
Requirements
- Be comfortable with live video calls and building real-time relationships with customers.
- Be comfortable solving problems face-to-face with customers.
- Adapt communication to support people with different learning styles and software experience.
- Thrive in fast-paced live conversations and switch between tasks effectively.
- Adapt to shifting priorities and schedule changes based on live channel assignments.
- Be willing to learn multiple complex tools simultaneously.
- Be open to coaching and regular feedback.
Responsibilities
- Lead product demonstrations for prospective customers.
- Conduct onboarding calls for clinics.
- Provide real-time customer support across phone, chat, and video.
- Troubleshoot customer issues, including complex health insurance setups.
- Tailor communication to different customer needs and levels of software experience.
- Help practitioners get the most out of Jane’s practice management platform.
View Full Description & ApplyYou'll be redirected to the employer's site
