German-Speaking Fitbit Products Support Specialist
New
M
Mercier Consultancy GroupFitness & Wellness
Workable workplace: remote; Workable locations: Sofia, Sofia City Province, Bulgaria. Germany. Berlin, Berlin, Germany. Frankfurt am Main, Hessen, Germany. Dresden, Saxony, Germany. Munich, Bavaria, GermanyFull-Time
SalaryMonthly Performance Bonus
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent German (spoken and written) is mandatory for this role.
- Required Skills
- Customer serviceCustomer support
Requirements
- Native or fluent German, spoken and written.
- Previous experience in customer support, ideally within the fitness and wellness industry or consumer electronics.
- A genuine passion for health, fitness, and technology, with a good understanding of wearable devices.
- Excellent communication and interpersonal skills, with a patient and empathetic approach.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Proficiency in using customer support software and CRM systems.
Responsibilities
- Provide customer support for Fitbit products and services in German via phone, email, and chat.
- Troubleshoot issues involving Fitbit devices, app functionality, and account management.
- Educate users about product features, benefits, and best practices.
- Collaborate with internal teams to identify and resolve complex customer issues.
- Maintain accurate customer records and document interactions and resolutions in the CRM system.
- Gather customer feedback to contribute to service enhancements and product development.
- Stay up to date with Fitbit product updates and fitness and wellness trends.
View Full Description & ApplyYou'll be redirected to the employer's site
