German Speaking Back Office Gaming Support Agent
New
M
Mercier Consultancy GroupGaming and esports
Workable workplace: remote; Workable locations: Sofia, Sofia City Province, Bulgaria. Germany. Athens, Attica, Greece. Portugal. Spain. Berlin, Berlin, GermanyFull-Time
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent German (spoken and written) is essential.
- Required Skills
- Problem SolvingCustomer support
Requirements
- Have native or fluent German spoken and written skills.
- Have previous customer support experience; experience in gaming, esports, or a related digital industry is preferred.
- Have a passion for video games and a strong understanding of gaming culture and terminology.
- Demonstrate communication and interpersonal skills, including the ability to empathize with players.
- Have strong problem-solving abilities and attention to detail.
- Be proficient in computer systems and ticketing software.
- Familiarity with gaming platforms is a plus.
Responsibilities
- Provide customer support via email, chat, and internal ticketing systems to German-speaking players.
- Assist players with account inquiries, technical issues, in-game problems, and payment-related queries.
- Investigate and resolve player issues in a timely and efficient manner.
- Escalate complex cases to relevant departments.
- Maintain accurate records of customer interactions and transactions in internal databases.
- Collaborate with the gaming operations team to identify recurring issues and improve player support processes.
- Stay up to date with game updates, new features, and community trends.
- Create and maintain FAQs and knowledge base articles for player self-help.
View Full Description & ApplyYou'll be redirected to the employer's site
