Gaming Support Agent
5
5CAGaming support
Location: Remote - GreeceFull-Time
Salary10.35 - 10.87 USD per hour
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Job Details
- Languages
- Required Languages: German / English; German C1 minimum; English B2 minimum
- Required Skills
- TroubleshootingCustomer support
Requirements
- Speak German at an advanced level (C1 minimum).
- Speak English at an intermediate level (B2 minimum).
- Be located in Greece.
- Have in-depth gaming knowledge and an interest in video games.
- Own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch, or modern gaming PC/laptop.
- Have a dedicated quiet workspace within your residence.
- Have internet speed of at least 15 Mb/s download and 15 Mb/s upload, with latency under 120 ms.
- Have at least 8 GB RAM.
- Use Windows 11 (except S Mode) or macOS 13.0 or newer.
- Have a processor with a CPU Mark of at least 9220; Intel processors must be 8th generation or newer, and Ryzen processors 2nd generation or newer.
- Have a GPU with a G3D Rating of at least 4806.
- Have a smartphone usable for two-factor authentication running Android 10.0 or newer or iOS 16.0 or newer.
- Customer service experience is a plus.
Responsibilities
- Handle customer support issues for an assigned game studio.
- Help players with account and technical issues.
- Resolve purchase- and gameplay-related queries.
- Work with a team of agents under the guidance of a Team Lead and an Operations Manager.
- Stay current on the client's newest projects and updates, past releases, and branding.
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