Italian-Speaking Customer Service Agent
New
M
Mercier Consultancy GroupCustomer support
Work Remote In GreeceFull-Time
SalaryCompetitive Monthly Salary. 2 Extra Salaries Per Year (13th and 14th salary). Monthly Performance Bonus.
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Job Details
- Languages
- Native or fluent Italian (spoken and written). Proficiency in English (working language).
- Required Skills
- Customer serviceMultitaskingCustomer support
Requirements
- Be a native or fluent Italian speaker, spoken and written.
- Have proficiency in English, the working language.
- Hold a valid EU passport.
- Have strong communication skills and an interest in customer support services.
- Be able to navigate digital platforms and multitask effectively.
- Previous experience in customer-facing roles is an advantage.
Responsibilities
- Provide support to Vinted users via email, chat, and phone.
- Resolve user inquiries about transactions, shipping, and account management.
- Communicate with the Italian-speaking market in a professional, empathetic, and helpful manner.
- Collaborate with internal teams to support platform safety and user satisfaction.
- Stay updated on service policies to provide accurate and efficient guidance.
- Manage user issues and contribute to the client brand’s reputation.
- Participate in regular team briefings about service quality goals and performance KPIs.
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