Italian-Speaking Customer Service Agent
New
Z
ZenithCustomer support
Workable workplace: remote; Workable locations: Greece. Athens, Attica, Greece. Italy. Spain. Portugal. Sofia, Sofia City Province, BulgariaFull-Time
SalaryCompetitive Monthly Salary package. Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary). Monthly Performance Bonus
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Job Details
- Languages
- Native or fluent Italian (spoken and written); Professional proficiency in English
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Be a native or fluent Italian speaker, with strong spoken and written skills.
- Have professional proficiency in English for inter-departmental collaboration.
- Hold a valid EU passport.
- Previous experience in a customer support services role is advantageous but not mandatory.
- Demonstrate problem-solving ability and the ability to work in a fast-paced environment.
- Show a commitment to delivering high-quality customer experiences.
Responsibilities
- Deliver customer support services to Zenith users.
- Maintain expertise in company products and services to provide accurate technical assistance.
- Manage inbound inquiries by phone, email, and live chat.
- Document customer interactions and feedback in the CRM.
- Collaborate with internal teams to resolve complex customer issues.
- Identify opportunities to improve services.
- Contribute to team performance and meet individual and collective targets.
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