Italian Speaking Automotive Customer Service Agent
New
M
Mercier Consultancy GroupAutomotive customer service
Ability to work effectively in a remote environment within Greece.Full-Time
SalaryCompetitive Monthly Salary with 13th and 14th salary bonuses included. Monthly Performance Bonus linked to service excellence.
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Job Details
- Languages
- Native or fluent Italian (spoken and written).
- Required Skills
- Technical supportCRM
Requirements
- Be native or fluent in spoken and written Italian.
- Hold a valid EU passport.
- Have a genuine interest in the automotive industry and vehicle technologies.
- Bring strong communication skills and a customer-centric mindset.
- Be able to work effectively in a remote environment within Greece.
- Previous technical support or customer service experience is an advantage.
Responsibilities
- Act as a primary point of contact for automotive inquiries from customers in Italy.
- Manage technical and product-related questions about modern vehicle features, EV technology, and connectivity.
- Deliver tailored, professional automotive solutions to maintain high customer satisfaction.
- Document interactions accurately within the CRM.
- Collaborate with international teams on automotive product launches and service updates.
- Meet service-level agreements and maintain the automotive brand's service standards.
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