Spanish Speaking Automotive Customer Service Agent
New
M
Mercier Consultancy GroupAutomotive
Greece, Spain, PortugalFull-TimeEntry
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Native or fluent Spanish (spoken and written)
- Required Skills
- Customer serviceCRM
Requirements
- Native or fluent Spanish (spoken and written) skills.
- Valid EU passport.
- Demonstrable interest or prior professional experience in the automotive industry.
- Excellent communication skills with the ability to articulate technical automotive concepts clearly.
- Strong problem-solving aptitude.
- Customer-centric mindset.
- Residency within Greece or willingness to relocate.
Responsibilities
- Act as a primary point of contact for Spanish-speaking customers regarding high-end vehicle maintenance, features, and automotive technical queries.
- Troubleshoot complex technical issues by leveraging deep automotive industry knowledge.
- Maintain detailed case records and documentation within the company CRM.
- Collaborate with cross-functional departments to resolve logistical and mechanical concerns.
- Provide expert guidance on vehicle performance, integrated smart features, and modern mobility solutions.
- Ensure exceptional customer experience in alignment with premium automotive brand standards.
- Identify customer feedback trends to enhance internal support processes.
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