Spanish Speaking Customer Expert
New
M
Mercier Consultancy GroupTelecommunications
Greece. Athens, Attica, Greece. Spain. Portugal. France. Sofia, Sofia City Province, BulgariaFull-TimeMiddle
SalaryCompetitive Monthly Salary. 2 Extra Salaries Per Year (13th and 14th salary) as part of our premium compensation package.
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Job Details
- Languages
- Spanish, English
- Required Skills
- Customer serviceCRM
Requirements
- Native or fluent Spanish (spoken and written).
- Professional proficiency in English to collaborate within our international team.
- Strong passion for technology and the telecommunications industry.
- Desire to learn complex systems.
- Exceptional communication skills and a customer-centric mindset.
- Ability to work remotely within Greece, maintaining high productivity and professional integrity.
Responsibilities
- Serve as the primary point of contact for Spanish-speaking clients regarding complex telecommunications inquiries and service activations.
- Provide technical troubleshooting support for mobile, internet, and fiber-optic connectivity issues.
- Maintain high levels of customer satisfaction by resolving billing, account management, and network service requests efficiently.
- Stay updated on the latest telecommunications hardware and software products to provide accurate product consultations.
- Document all interactions within the CRM system to ensure seamless communication and account history tracking.
- Collaborate with cross-functional teams to escalate and resolve complex technical faults within the telecommunications infrastructure.
- Achieve individual and team-based KPIs, including response time, resolution rate, and service quality metrics.
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