Italian-Speaking Customer Service Agent
New
V
VattenfallEnergy utilities
Work remote in GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary. Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary). Monthly Performance Bonus included.
Apply NowOpens the employer's application page
Job Details
- Languages
- Native or fluent Italian (spoken and written).
- Required Skills
- Problem SolvingCustomer serviceCustomer support
Requirements
- Be a native or fluent Italian speaker, spoken and written.
- Have a valid EU passport.
- Bring a strong desire to relocate to Greece and build a career there.
- Have excellent communication skills focused on problem-solving in the energy sector.
- Have basic computer literacy.
- Bring a customer-centric mindset.
- Prior customer support or energy-industry experience is an advantage.
Responsibilities
- Provide support to Italian-speaking customers regarding energy accounts and utility billing.
- Manage inquiries about energy consumption, tariff plans, and sustainable power solutions.
- Serve as a primary point of contact for customer service.
- Navigate customer databases to resolve technical and administrative issues accurately and empathetically.
- Identify opportunities to provide value-added energy services and help customers optimize their energy usage.
- Collaborate with international teams to maintain service standards.
- Document customer interactions in line with energy-sector regulations and data privacy laws.
View Full Description & ApplyYou'll be redirected to the employer's site
