Italian Customer Support Agent, Courier Services
M
Mercier Consultancy GroupLogistics and supply chain
Workable workplace: remote; Workable locations: Athens, Attica, Greece. Italy. Lazio, Italy. Lombardy, Italy. Naples, Metropolitan City of Naples, Italy. Piedmont, ItalyFull-Time
SalaryCompetitive Monthly Salary with 13th and 14th salary bonuses per year. Monthly Performance Bonus for high achievers.
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Job Details
- Languages
- Native or fluent Italian (spoken and written) is mandatory for this role. Proficiency in English to effectively collaborate within our international team.
- Required Skills
- Problem SolvingCustomer serviceCustomer support
Requirements
- Be a native or fluent Italian speaker, with strong spoken and written ability.
- Have proficiency in English to collaborate with the international team.
- Previous experience in customer service or logistics and supply chain environments is highly valued.
- Demonstrate strong problem-solving skills.
- Be able to work in a dynamic, high-volume environment.
- Bring a customer-centric approach and dedication to customer interactions.
Responsibilities
- Act as the primary point of contact for Italian-speaking clients with logistics and delivery inquiries.
- Monitor and troubleshoot shipment statuses to support timely delivery.
- Coordinate with international courier teams to resolve shipping, customs, and dispatch issues.
- Communicate with clients by phone, email, and live chat.
- Maintain accurate logs of client interactions and shipment data in internal management systems.
- Identify recurring customer pain points to contribute to logistics process improvements.
- Meet service level agreements (SLAs) while supporting the Italian market.
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