German-Speaking Customer Consultant
New
M
Mercier Consultancy GroupCustomer support
Workable workplace: remote; Workable locations: Sofia, Sofia City Province, Bulgaria. Germany. Athens, Attica, Greece. Austria. Switzerland. PortugalFull-Time
Salary not disclosed
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Job Details
- Languages
- Native or fluent German (spoken and written) is strictly required for this role.
- Required Skills
- Problem SolvingCustomer serviceCustomer support
Requirements
- Native or fluent German, spoken and written, is strictly required.
- Strong interpersonal skills.
- A genuine passion for the Customer Support Services industry.
- Proficiency in basic computer systems.
- A natural aptitude for problem-solving.
- Professional demeanor and the ability to communicate clearly in a fast-paced environment.
Responsibilities
- Deliver professional and empathetic support to German-speaking customers via phone, email, and live chat.
- Resolve customer inquiries while supporting customer satisfaction.
- Maintain accurate customer records and update databases in accordance with company privacy standards.
- Collaborate with cross-functional teams to resolve service-related challenges and improve the user experience.
- Meet established performance targets and KPIs while maintaining quality standards.
- Represent the brand and contribute to the company's reputation.
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