- Handle customer inquiries in Spanish and English through email, live chat, and social media.
- Support customers with orders, shipping, returns, refunds, subscriptions, and complaints.
- Understand subscriber concerns and help prevent avoidable cancellations.
- Follow SOPs and brand guidelines while using judgment to find appropriate solutions.
- Escalate complex customer cases.
- Maintain accurate customer records.
- Encourage satisfied customers to share genuine reviews.
Customer support