Intake & Engagement Specialist
New
L
LingraphicaHealthcare Technology
Listing locations: USAFull-TimeMiddle
Salary$54,500 (minimum) to $66,500 (maximum) per year. A $3,000 bilingual differential is provided when applicable.
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Job Details
- Experience
- 2 years of B2C or B2B customer service experience
- Required Skills
- Microsoft OfficeCustomer serviceHubSpotCRM
Requirements
- Bachelor's Degree in Communication Sciences and Disorders or a related field, or equivalent experience
- 2 years of B2C or B2B customer service experience
- Proficiency with Microsoft Office and online chat tools
- Excellent written, verbal, and listening communication skills
- Ability to adapt, think critically, and work both independently and as part of a team
- Experience with HubSpot or other CRM platforms strongly preferred
- AAC (Augmentative and Alternative Communication) experience strongly preferred
- Experience in sales, marketing, healthcare, or durable medical equipment preferred
- Ability to travel within the U.S. up to 2 times per year for in-person meetings
Responsibilities
- Guide SLPs, patients, and caregivers to Lingraphica products aligned with their communication needs
- Develop and maintain expert knowledge of devices, software, and accessories to match features to clinical goals
- Conduct engagement via inbound/outbound calls, email, Zoom, and online chat
- Perform comprehensive AAC device demos via Zoom
- Screen new customers for trial appropriateness and ensure trial process understanding
- Maintain accurate documentation in CRM systems while ensuring HIPAA compliance
- Utilize HubSpot reports to monitor data trends and provide process recommendations
- Report weekly metrics that support individual and team intake goals
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