Technical Account Manager, Enterprise
New
S
SocketApplication Security
United States; Secondary Locations: CanadaFull-TimeMiddle
Salary$130K – $160K • Offers Equity • Offers Commission; On Target Earnings $130K – $160K
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Job Details
- Experience
- 4+ years in a technical customer-facing role; 2+ years of experience being the dedicated point of contact for customers
- Required Skills
- DockerPythonJavascriptTypeScriptCI/CDRESTful APIsLinux
Requirements
- 4+ years in a technical customer-facing role such as Solutions Engineer, Technical Account Manager, or Support Engineer.
- 2+ years of experience acting as a dedicated point of contact for customers with an emphasis on health checks and success.
- Background in Application Security, DevSecOps, package managers, open-source ecosystems, or Linux systems administration, networking, firewalls, and Docker.
- Experience with developer tooling and CI/CD platforms like GitHub Actions, Jenkins, or CircleCI.
- Ability to read and reason about code in JavaScript, Python, or TypeScript.
- Familiarity with APIs, webhooks, and SaaS integration patterns.
- Comfort troubleshooting in production environments alongside engineering teams.
- Clear written and verbal communication skills for interaction with developers and executives.
- Willingness to travel for customer and company meetings as needed.
Responsibilities
- Own the post-sale relationship as the main point of contact and technical advisor.
- Strategize with Account Executives on upsells, renewals, and expansions.
- Lead technical onboarding for new enterprise customers through full integration.
- Work with engineering teams to configure Socket across CI/CD systems, build pipelines, IDEs, and internal tools.
- Investigate and resolve integration, configuration, and compatibility issues using logs and telemetry.
- Run discovery conversations to translate product capabilities into developer-friendly guidance.
- Conduct architecture reviews, security posture assessments, and Quarterly Business Reviews.
- Bring technical feedback and field intelligence back to Product and Engineering.
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