Technical Account Manager, Commercial
New
S
SocketApplication Security
United States; Secondary Locations: CanadaFull-TimeMiddle
Salary$130K – $160K; On Target Earnings $130K – $160K • Offers Equity • Offers Commission
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Job Details
- Experience
- 3 years in a technical customer-facing role; 1+ years of experience being the dedicated point of contact for customers
- Required Skills
- PythonJavascriptTypeScriptCI/CDRESTful APIsSaaSGitHub ActionsTroubleshooting
Requirements
- 3+ years experience in a technical customer-facing role (e.g., Solutions Engineer, TAM, Support Engineer).
- 1+ years experience as a dedicated point of contact for customers with emphasis on health checks and success.
- Background in Application Security, DevSecOps, package managers, or open-source ecosystems.
- Experience with CI/CD platforms such as GitHub Actions, Jenkins, or CircleCI.
- Ability to read and reason about code in JavaScript, Python, or TypeScript.
- Familiarity with APIs, webhooks, and SaaS integration patterns.
- Hands-on experience with package managers and troubleshooting in production environments.
- Clear written and verbal communication skills for technical and executive audiences.
- Willingness to travel for customer and company meetings as needed.
Responsibilities
- Own post-sales relationships as the primary technical advisor and point of contact.
- Lead technical onboarding for enterprise customers, including integration with CI/CD systems, IDEs, and internal tooling.
- Investigate and resolve integration, configuration, and compatibility issues directly with customers.
- Conduct Quarterly Business Reviews (QBRs) and build measurable success plans for strategic customers.
- Translate product capabilities into developer-friendly guidance, workshops, and deep-dives to drive adoption.
- Gather field intelligence and technical feedback to inform Product and Engineering roadmap priorities.
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