Technical Account Manager
F
FigmaSaaS / Design Software
Can be held from one of our US hubs or remotely in the United StatesFull-TimeMiddle
Salary$140,000 — $296,000 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- RESTful APIsSaaS
Requirements
- 5+ years of experience in technical account management, solutions engineering, enterprise customer success, or a related technical advisory role within a SaaS organization
- Solid understanding of enterprise systems, APIs, integrations, development frameworks and identity management frameworks
- Experience advising on or implementing AI-powered solutions within enterprise environments, including evaluating architectural considerations, governance requirements, and integration strategies for emerging AI technologies
- Superb communication skills and the ability to confidently engage both technical and non-technical audiences
- Consultative mentality and a passion for navigating multiple stakeholders within complex customer environments helping tackle technical challenges
Responsibilities
- Serve as a strategic technical advisor for enterprise customers, helping them adopt and scale Figma in alignment with their business and technical goals
- Lead structured technical engagements that assess customers’ current environments, identify risks or gaps, and provide clear, prescriptive guidance for successful implementation
- Guide customers through enterprise API usage and system integrations, helping them extend Figma’s capabilities within their broader technology ecosystems
- Partner with developer teams to improve design-to-code workflows, including Dev Mode adoption, extensibility initiatives and other emerging platform capabilities (Code to Canvas)
- Deliver technical workshops and training sessions to help customers confidently use sophisticated platform features
- Collaborate cross-functionally with sales, customer experience, and product teams to ensure customers receive cohesive and high-impact technical guidance
- Surface technical insights and opportunities that support renewals, expansion, and long-term account growth
- Build strong relationships with technical stakeholders and executive sponsors by clearly translating technical concepts into business value
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