Customer Success Manager
New
S
StadiumEmployee Engagement, Gifting
Poland. Brazil. South Africa. Mexico. RomaniaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Problem SolvingCustomer SuccessAccount ManagementRelationship management
Requirements
- 3+ years of relevant customer-facing experience (customer success, account management, or a similar commercially-oriented role).
- Strong commercial acumen and judgment with experience identifying account risk and spotting expansion opportunities.
- Ability to thrive in a dynamic and fast-paced environment.
- Solutions-oriented mindset and a background as a proven problem solver.
- Strong customer focus and passion for engaging with people.
- Excellent written and verbal professional English communication skills.
- Ability to navigate tough customer conversations with confidence.
- Organized and process-oriented approach to managing relationships.
- Strategic thinker able to envision and execute long-term goals.
Responsibilities
- Own the end-to-end customer journey for your book of business - from sales handoff through implementation, onboarding, ongoing success, renewal, and expansion.
- Develop and maintain expert-level knowledge of the Stadium platform and all its features.
- Foster deep understanding, confidence, and enthusiasm among new customers from the sales transition, setting the stage for long-term engagement and growth.
- Guide customers through a seamless onboarding and implementation process, driving fast time to value.
- Own the health of your book: proactively identify risk, drive adoption and spend, and act to protect and grow retention.
- Collaborate closely alongside other teams within Stadium to execute customer initiatives and goals.
- Develop and nurture strong relationships with customers to ensure their overall success working with Stadium.
- Own the Renewals & Expansion process for all accounts, exercising commercial judgment to identify and prioritize opportunities.
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