Account Manager - Renewals (West)
New
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New RelicSaaS, Observability
Las Vegas, Nevada, USA; Los Angeles, California, USA; Phoenix, Arizona, USA; Portland, Oregon, USA; Reno, Nevada, USA; San Diego, California, USA; San Francisco, California, USA; San Jose, California, USA; Seattle, Washington, USAFull-TimeMiddle
Salary$138,000 — $172,000 USD (On-Target Earnings, including salary plus target sales incentives)
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSAccount Management
Requirements
- 5+ years of experience in a quota-carrying, renewals, or customer success role.
- Experience closing large, complex, time-sensitive software contracts, preferably in the SaaS industry.
- Proven ability to build strategic relationships with senior leadership and C-Level executives.
- Experience building, analyzing, and interpreting datasets to manage pipelines.
- Excellent written and verbal communication skills.
- Mastery of time management to ensure early and on-time contract renewals.
- Proficiency with G Suite, Salesforce, Salesloft, MS Excel, and PowerPoint.
- Bonus: Background in Observability, Application Performance Monitoring, or DevOps.
- Bonus: Experience with consumption-based selling and platforms.
- Bonus: Knowledge of sales methodologies such as Challenger Sale, Command of the Message, or MEDDPICC.
Responsibilities
- Drive revenue growth and retention through proactive whitespace analysis and cross-functional deal execution.
- Negotiate and secure contract renewals for direct and partner-managed agreements.
- Mitigate churn by identifying at-risk accounts and developing strategic recovery plans.
- Increase billable consumption and convert pay-as-you-go customers to subscription plans.
- Collaborate with account teams to conduct business reviews, account health checks, and value assessments.
- Maintain accurate customer records and sales pipelines within Salesforce.
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