Account Manager - Renewals (East)
New
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New RelicSaaS, Observability
Location: Atlanta, Georgia, USA; State: Georgia; Work Arrangement: RemoteFull-TimeMiddle
Salary$138,000 — $172,000 USD (Estimated On-Target Earnings)
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisSalesforceDevOpsCustomer SuccessSaaSAccount Management
Requirements
- 5+ years of experience in a quota-carrying, renewals, or customer success role.
- Experience closing large, complex, time-sensitive software contracts, preferably in the SaaS industry.
- Proven ability to build strategic relationships with technical and non-technical stakeholders, including C-level executives.
- Experience building, analyzing, and interpreting datasets to manage a sales pipeline.
- Excellent professional written and verbal communication skills.
- Proficiency in software including G Suite, Salesforce, Salesloft, MS Excel, and PowerPoint.
- Strong time management skills with a track record of renewing contracts early and on time.
- Background in Observability, Application Performance Monitoring, or DevOps is a plus.
- Experience with consumption-based selling and platforms.
- Knowledge of sales methodologies such as Challenger Sale, Command of the Message, or MEDDPICC.
- Project management experience or certifications (e.g., PMP, CSM, CSPO) is a plus.
Responsibilities
- Partner with Account Executives as a secondary seller to drive cross-functional alignment and collaborative deal execution.
- Secure and negotiate renewals for direct and partner-managed agreements with key decision-makers.
- Proactively mitigate churn by identifying at-risk accounts and executing strategic recovery plans.
- Deliver revenue expansion by increasing billable consumption and identifying upsell opportunities.
- Collaborate on account health checks, business value assessments, and enablement sessions to increase adoption.
- Maintain accurate records and hygiene in Salesforce for all accounts, opportunities, and contacts.
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