Solution Engineer
New
N
NicheEdTech
We are currently hiring in states where we currently have employees: AZ, CO, CT, DE, FL, GA, IL, IN, KY, LA, ME, MD, MA, MI, MO, NE, NV, NH, NJ, NY, NC, OH, OK, OR, PA, SC, TN, TX, VA, WA, DC, WV.Full-TimeMiddle
Salary$89,120 - $111,400 plus participation in our Annual Bonus and Stock Option Program
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Job Details
- Experience
- 3 years of experience
- Required Skills
- Data AnalysisSalesforceCustomer SuccessZendeskTraining
Requirements
- Bachelors degree required.
- 3 years of experience in a customer success, onboarding, or implementation role.
- Excellent understanding of Niche products and their value proposition.
- Strong understanding of Salesforce and Zendesk.
- Proven ability to leverage data and thoughtful questions to problem solve collaboratively with customers.
- Excellent communication and interpersonal skills.
- Strong analytical abilities to synthesize complicated problems and trends.
- Customer-centric approach with a focus on building trust and rapport.
- Ability to self-manage towards deadlines and drive momentum.
- Data-driven literacy to analyze customer retention and identify trends.
Responsibilities
- Manage customer onboarding for new DA/Yield/Engage customers via the handoff from the sales teams.
- Collaborate with IS and DIS team members to ensure tech setup is completed according to customer requirements.
- Act as the overall owner and customer representative for the end-to-end onboarding and implementation process.
- Collaborate with Account Managers to eliminate implementation roadblocks.
- Conduct ongoing customer trainings and provide product demonstrations.
- Support customers in solving problems for specific and individualized use cases.
- Own annual setup cases as customers revise their DA/Yield/Engage use cases.
- Maintain expert understanding of the platform and product suite to serve as a voice of the customer.
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