Product Support Specialist
New
L
LinearSoftware Development
This role is open to candidates based in Europe.Full-Time
SalaryCompetitive salary and equity
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Job Details
- Required Skills
- SQLJavascriptRESTful APIsGitHubTroubleshootingTechnical support
Requirements
- Currently based in Europe.
- Passion about technology, quality, and Linear’s mission.
- Excellent communication and customer service skills.
- Experience working with a technical or engineering user base.
- Ability to adapt communication approach to non-technical users.
- Experience troubleshooting technical issues, including APIs and integration setups.
- Ability to reproduce bugs across different browsers, Windows, Mac, and Mobile.
- Familiarity with SQL, Javascript, APIs, and GitHub is a plus.
Responsibilities
- Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery.
- Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit.
- Partner with our engineering team to document and reproduce bugs.
- Surface trends and insights from customer feedback to the team at large to inform product choices.
- Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations.
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