Junior Tech Support Specialist
New
A
Access SoftekFinTech
Europe, 10 AM – 10 PM (EST) and 10 PM – 10 AM (EST) rotational shiftsFull-TimeEntry
SalaryCompetitive salary
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Job Details
- Languages
- English
- Experience
- Entry-level
- Required Skills
- AndroidiOSTroubleshootingTechnical support
Requirements
- Excellent written and spoken English.
- Solid troubleshooting ability.
- Ability to learn technical skills quickly.
- In-depth learning and understanding of mobile and online banking products.
- Ability to establish good working relationships with customers.
- Ability to manage a dynamic workload with concurrent tasks.
- Ability to coordinate effectively with developers to investigate issues.
- Experience in banking live-chat (plus).
- Previous technical support experience (plus).
- Experience with Dialogflow (plus).
- Experience with mobile platforms including iOS and Android (plus).
- Project management experience (plus).
Responsibilities
- Provide 24/7 technical support to end-users for mobile and online banking products via live-chat.
- Understand banking software and apps in-depth to assist customers effectively.
- Examine technical logs to troubleshoot and resolve issues encountered during support projects.
- Coordinate with software technicians, developers, and other departments to diagnose complex issues.
- Handle technical processes and explain them clearly to less-technical users.
- Manage, monitor, and improve the overall quality of the technical support process.
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