Technical Support Specialist (Night Shift)
New
N
NextivaCustomer Experience
Ukraine, Remote, shifts aligned with US business hours (between 12:00pm-4:00am Monday through Friday)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced English fluency required (spoken and written)
- Experience
- 2+ years
- Required Skills
- Microsoft OfficeCustomer serviceNetworkingTroubleshootingTechnical support
Requirements
- 2+ years of customer service experience, preferably in technical support or help desk environment.
- Advanced English fluency (spoken and written).
- Working knowledge of PC and Mac operating systems.
- Working knowledge of Microsoft Office applications.
- Hardware and/or networking knowledge preferred.
- Ability to work remotely in Ukraine.
- Ability to regularly work shifts aligned with US business hours (12:00pm-4:00am Monday-Friday).
- Curiosity and enthusiasm for learning new technologies.
- Comfort working in fast-paced environments with evolving tools.
- Strong troubleshooting and analytical skills.
Responsibilities
- Troubleshoot customer issues across hardware, software, and networking systems to identify root causes and drive resolution.
- Communicate clearly and professionally to ensure positive and productive interactions.
- Document customer interactions, issues, and resolutions with accuracy and consistency.
- Maintain and update systems to ensure optimal performance while managing multiple requests.
- Take ownership of customer issues, following through until resolution while meeting performance metrics.
- Leverage AI tools like ChatGPT or Copilot to summarize interactions and identify action items.
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