Technical Support Specialist
New
B
Beckman Coulter DiagnosticsClinical Diagnostics
Source API remote eligibility restrictions: CroatiaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- Minimum of 3 years of technical support experience
- Required Skills
- Technical support
Requirements
- Associate's or bachelor’s degree in biomedical engineering, Electronics, IT, Science, or a related field.
- Minimum of 3 years of technical support experience with hardware systems in the diagnostics or medical device industry.
- Strong understanding of diagnostic hardware systems (installation, maintenance, troubleshooting, repair).
- Understanding of diagnostic applications (installation, configuration, troubleshooting, optimization).
- Excellent ability to diagnose and resolve complex hardware and biochemical issues.
- Excellent command of the English language with strong verbal and written communication skills.
- Proficiency in using support ticketing systems, remote support tools, and CRM software.
- Must have a valid driver’s license with an acceptable driving record.
- Ability to travel to client sites or meetings approximately 70% of the time across Europe.
Responsibilities
- Provide in-depth hardware and biochemical troubleshooting for diagnostic systems to assist local engineers and application teams.
- Respond promptly to customer inquiries, manage escalations, and provide scientific insights on product performance.
- Ensure all repair and maintenance activities comply with service manuals and standards.
- Perform remote troubleshooting to minimize system downtime.
- Maintain comprehensive product knowledge and develop or deliver training to enhance skills across Europe.
- Collaborate cross-functionally with Sales, Product Management, Quality/Regulatory, and Engineering/Applications to provide technical expertise and support new system implementations.
View Full Description & ApplyYou'll be redirected to the employer's site
