Principal Project Manager
New
C
CyaraCustomer Experience Assurance
United StatesFull-TimePrincipal
Salary130,000 - 154,000 USD per year
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Job Details
- Required Skills
- Project ManagementSalesforceFinancial ManagementChange ManagementSaaSRisk Management
Requirements
- Significant experience managing complex enterprise technology implementations or Professional Services engagements, including multiple concurrent projects or portfolios.
- Experience leading and developing Project Managers, with the ability and willingness to personally manage projects while also providing team leadership.
- Strong executive customer communication and escalation-management skills.
- Demonstrated ability to build or mature PMO processes including templates, governance standards, reporting, and delivery methodology.
- Strong understanding of PMI-aligned project-management disciplines, including planning, risk, scope, and change management.
- Experience managing project financials including budgets, hours, forecasts, and change requests across a portfolio of engagements.
- Experience working across global, cross-functional organizations spanning multiple regions and time zones.
- Bachelor’s degree or equivalent experience in business, information technology, or a related field.
- PMP certification strongly preferred.
- Experience with Rocketlane, Salesforce, or comparable PSA platforms preferred.
- SaaS, enterprise software, CX, CCaaS, telecommunications, or testing/automation experience preferred.
Responsibilities
- Own a portfolio of complex, multi-phase, and strategic customer implementations and services engagements from initiation through formal completion and closure.
- Lead and coach a small team of Project Managers, setting expectations, reviewing project plans, and holding the team accountable to consistent delivery standards.
- Personally manage select high-value or high-complexity accounts, staying close to delivery while building the team’s ability to do the same.
- Establish consistent project-management standards, templates, and methodologies across Professional Services, covering planning, resource forecasting, effort estimation, and change control.
- Build the risk management, dependency tracking, and executive escalation practices that keep engagements on track and stakeholders informed.
- Partner with Professional Services leadership, consultants, technical resources, Sales, and Customer Success to align delivery plans with customer commitments and business priorities.
- Own project health, milestone, budget, hours, and utilization reporting using PSA platforms to provide leadership with real-time portfolio visibility.
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