Project Manager - UX Research Vendor Operations
New
L
Linda Werner & AssociatesUX Research Operations
Remote - CST and PST, CST, PSTContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 4 or more years
- Required Skills
- Project ManagementStakeholder management
Requirements
- Bachelor’s degree
- 4 or more years of experience in project coordination, project management, program management, procurement, vendor management, or operations
- Demonstrated experience independently owning workstreams from beginning through completion
- Proven ability to manage multiple concurrent projects or cases across cross-functional teams and external partners
- Strong ability to maintain momentum across a high volume portfolio with minimal day-to-day supervision
- Experience proactively communicating status, risks, and blockers through regular written updates
- Demonstrated experience using AI tools to increase productivity, efficiency, and overall throughput
- Strong written and verbal communication skills with the ability to adapt communication for peers, cross-functional stakeholders, and senior leadership
- Ability to exercise sound judgment and make decisions in ambiguous situations
- Excellent organization, attention to detail, prioritization, and follow-through
Responsibilities
- Serve as the primary point of contact and guide for UX Researchers navigating vendor and procurement processes
- Own UX Research vendor engagements from intake through SOW creation and execution, PO issuance, and invoicing
- Manage a portfolio of active engagements and ensure each case continues progressing toward completion
- Coordinate across researchers, contract associates, vendors, approvers, and leadership
- Proactively follow up with stakeholders and create urgency when actions or approvals are outstanding
- Identify blockers quickly, recommend solutions, escalate appropriately, and drive issues through resolution
- Provide proactive written updates to managers and stakeholders covering progress, risks, dependencies, and blockers
- Maintain accurate KPI and SLA tracking and ensure strong data integrity
- Identify recurring friction within the intake to contract process and recommend process improvements
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