Client Success Coach
New
J
JobgetherFitness/Business Coaching
Based in United StatesFull-TimeMiddle
SalaryBase compensation starting at $72,000+ per year, with referral commissions and performance-based earning opportunities.
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Job Details
- Experience
- At least 2 years of experience
- Required Skills
- Data AnalysisAccount ManagementRelationship managementCRM
Requirements
- At least 2 years of experience in client success, account management, coaching, consulting, or a comparable client-facing role.
- Demonstrated experience managing multiple clients simultaneously with strong organization and follow-through.
- Comfortable leading difficult conversations, setting expectations, and holding clients accountable.
- Strong interpersonal and communication skills.
- Proactive mindset with the ability to identify potential problems early and act independently.
- Proficiency in working with KPIs and performance data to guide decisions.
- Strong ability to manage multiple priorities and deadlines with attention to detail.
- Self-directed and comfortable working remotely with limited oversight.
- Background in a marketing agency, coaching organization, or service-based business preferred.
- Sales or fitness industry experience considered a plus.
Responsibilities
- Manage a portfolio of gym owner clients and act as their primary point of contact through Slack, Zoom, phone, and email.
- Lead weekly coaching sessions that help clients identify bottlenecks, solve business challenges, prioritize actions, and improve their execution.
- Review KPIs and client performance data to diagnose challenges, uncover opportunities, and provide recommendations.
- Establish clear expectations, follow up on commitments, and challenge clients constructively to keep them focused on goals.
- Monitor client engagement and performance to identify churn risks and strengthen long-term retention.
- Guide clients from onboarding through ongoing engagement to ensure ROI.
- Partner with marketing, sales, and leadership teams to improve client outcomes and service delivery.
- Maintain accurate client records, notes, and action items.
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