- Manage a portfolio of gym owner clients via Slack, Zoom, phone, and email.
- Run weekly coaching calls to identify bottlenecks and improve client performance.
- Review KPIs and performance data to diagnose issues and provide data-driven recommendations.
- Hold clients accountable to defined actions and conduct necessary, difficult conversations.
- Identify churn risks early and proactively solve problems.
- Manage the end-to-end client journey from onboarding through long-term retention.
- Acquire referrals, reviews, testimonials, and success stories from clients.
- Collaborate with marketing, sales, and leadership teams to improve client experience.
Project ManagementSlackAccount Management+1 more