Senior Client Success Manager
New
C
Committee for ChildrenEducation Technology
Employees are eligible to work remotely in any of the following states: AZ, CA, CO, CT, FL, GA, IL, MA, NJ, NM, NY, OH, OR, PA, TX, VA, WA.Full-TimeSenior
Salary$85,000 – $105,000 / year
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Job Details
- Experience
- 5+ years of experience in client success, account management, or related role.
- Required Skills
- SaaSAccount ManagementCRM
Requirements
- 5+ years of experience in client success, account management, or related role.
- Bachelor’s Degree.
- Extensive understanding of relationship building, client enablement, and K–12 education.
- Advanced proficiency with CRM tools, Microsoft Suite, and forecasting systems.
- Strong communication, presentation, and analytical skills.
- Proven experience leading renewal and expansion negotiations.
- Familiarity with pricing models, contract terms, and value-based selling.
- Ability to travel up to 25% to client sites and occasionally to the Seattle office (1-4 times per year).
- Experience in a SaaS environment (preferred).
- Training or certification in sales methodologies such as Challenger, SPIN, or MEDDICC (preferred).
Responsibilities
- Manage a book of accounts, identifying risks and opportunities to improve implementation, drive value, and secure renewals and expansions.
- Lead renewal and expansion conversations, including quoting, forecasting, and negotiation.
- Develop and execute strategic territory and account plans that consistently exceed renewal and expansion KPIs.
- Deliver workshops and strategic presentations to clients and stakeholders.
- Leverage data to inform client strategy, storytelling, and decision-making.
- Mentor and coach junior CSMs, supporting skill development and consistency in client engagement and process execution.
- Contribute to team strategy, messaging, and process development to improve operational effectiveness and client outcomes.
- Collaborate cross-functionally to resolve client challenges and inform organizational strategy.
- Maintain accurate and timely data in CRM systems to ensure visibility into client health, pipeline, and forecasting.
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