Senior Client Success Manager
New
Z
Zeta GlobalDigital Marketing
Remote - United StatesFull-TimeSenior
Salary80,000 - 100,000 USD per year
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementAccount Management
Requirements
- Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field, or equivalent professional experience.
- 6+ years of experience in digital advertising, account management, client services, project management, or a related client-facing role.
- Proven ability to build, manage, and strengthen relationships with stakeholders at all levels of an organization.
- Demonstrated success managing multiple complex projects in a fast-paced, deadline-driven environment.
- Strong strategic thinking and problem-solving skills, with the ability to translate client objectives into actionable recommendations.
- Excellent organizational skills and attention to detail, with the ability to manage competing priorities effectively.
- Exceptional written, verbal, presentation, and business communication skills.
- Willingness to travel as needed to support client meetings, business reviews, and company events.
Responsibilities
- Develop and maintain strong relationships with client stakeholders, serving as a trusted partner and advocate.
- Leverage expertise in Zeta's solutions, client objectives, industry trends, and market dynamics to provide strategic recommendations that drive account growth and performance improvements.
- Identify opportunities for program optimization, innovation, and incremental revenue generation, partnering closely with Sales to develop and present growth strategies to clients.
- Create and manage client roadmaps that outline key milestones, testing strategies, optimization opportunities, and long-term business objectives.
- Oversee the end-to-end execution of marketing campaigns, ensuring client goals, timelines, and performance expectations are met.
- Coordinate cross-functional teams to manage campaign launches, custom creative development, asset implementation, audience targeting, and campaign documentation.
- Serve as the primary point of contact for all client communications, including campaign updates, performance reporting, strategic recommendations, creative revisions, and operational requests.
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