Global Sales Customer Support Manager
New
B
Beckman Coulter Life SciencesLife Sciences
Remote eligibility restrictions: India, multiple time zones (Americas, EMEA, APAC)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8-12 years
- Required Skills
- OracleSalesforceSAPCRM
Requirements
- Bachelor’s degree in Business, Commerce, Operations, or a related discipline
- Minimum 8-12 years of experience in Sales Operations, Sales Support, Order Management, or Revenue Operations
- Minimum 3-5 years of people management experience, leading operational or transaction-based teams
- Proven experience managing sales order booking / order-to-cash execution for global or multi-regional sales teams
- Hands-on proficiency with CRM and ERP systems (e.g., Salesforce, SAP, Oracle, or equivalent)
- Demonstrated experience operating against defined TATs, SLAs, and quality metrics in a high-volume environment
- Experience working with global stakeholders across multiple time zones (Americas, EMEA, APAC)
Responsibilities
- Lead and scale a global sales order bookings team that directly enables revenue realization and customer satisfaction
- Drive operational excellence by ensuring strict adherence to TATs, quality standards, and compliance requirements
- Partner with global Sales, Finance, Deal Desk, and Support teams to streamline order execution and reduce friction
- Develop and mentor talent while building a culture of accountability, ownership, and continuous improvement
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