Global Sales Customer Support Manager
New
J
JobgetherSales Operations
Based in India, Americas, EMEA, and APAC time zonesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8–12 years
- Required Skills
- OraclePeople ManagementSalesforceSAPStakeholder managementData analytics
Requirements
- Bachelor’s degree in Business, Commerce, Operations, or a related discipline.
- 8–12 years of professional experience in Sales Operations, Sales Support, Order Management, or Revenue Operations.
- 3–5 years of people management experience, preferably leading operational or high-volume support teams.
- Proven experience managing sales order booking and/or order-to-cash execution for global or multi-regional sales organizations.
- Hands-on experience with CRM and ERP platforms such as Salesforce, SAP, or Oracle.
- Demonstrated ability to operate effectively against defined TATs, SLAs, and performance metrics in high-volume environments.
- Experience collaborating with global stakeholders across the Americas, EMEA, and APAC.
- Strong understanding of operational processes, service delivery, transaction management, and revenue-support functions.
- Experience participating in process improvement or transformation initiatives, such as automation or workflow redesign.
- Experience managing large-scale transactional operations and using reporting or analytics tools.
Responsibilities
- Lead and scale a global sales order bookings and consumables quoting team, ensuring accurate, timely, and compliant execution.
- Drive operational excellence by establishing and maintaining adherence to defined Turnaround Times (TATs), Service Level Agreements (SLAs), and quality standards.
- Oversee high-volume sales order and order-to-cash activities across Europe and North America to minimize revenue leakage.
- Partner with global Sales, Finance, Deal Desk, and Support teams to streamline order execution and resolve operational friction.
- Monitor operational performance, ensuring teams meet productivity and service-level targets.
- Lead, coach, and develop team members while fostering a culture of accountability and continuous improvement.
- Identify opportunities to standardize, automate, and optimize processes to support scalable operating models.
- Manage cross-regional workflows and stakeholder relationships across the Americas, EMEA, and APAC.
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