Account Management, Manager
New
J
JobgetherB2B SaaS
IndiaFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 7 years of experience in account management, client success, or a similar client-facing function, including at least 3 years in a leadership or managerial capacity.
- Required Skills
- Data AnalysisSalesforceMicrosoft Office SuiteNegotiationAccount ManagementClient relationship management
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field (MBA is an advantage).
- At least 7 years of experience in account management, client success, or a similar client-facing function.
- At least 3 years in a leadership or managerial capacity.
- Demonstrated success managing and growing key client accounts within a B2B SaaS, technology, or comparable digital services environment.
- Strong understanding of web hosting, domain registration, digital marketing, online services, or closely related technology solutions.
- Exceptional communication, negotiation, and presentation skills.
- Proven ability to build and maintain strong relationships with diverse stakeholders, including senior client contacts.
- Strong analytical and problem-solving capabilities with a data-driven approach to account planning and customer health.
- Demonstrated ability to balance strategic thinking with hands-on execution.
- Collaborative working style with the ability to operate independently.
- Proficiency with CRM platforms such as Salesforce.
- Strong working knowledge of Microsoft Office Suite.
Responsibilities
- Lead, mentor, and manage a team of Account Managers, supporting their professional development, performance, engagement, and achievement of team objectives.
- Develop and execute strategic account plans designed to retain and grow a portfolio of key client accounts, with a focus on long-term relationships, customer satisfaction, and customer lifetime value.
- Serve as a senior escalation point for client issues, ensuring concerns are addressed promptly and effectively while maintaining strong levels of customer satisfaction and trust.
- Proactively identify upselling, cross-selling, renewal, and expansion opportunities by understanding evolving client needs and aligning them with relevant products and services.
- Monitor account health and client performance metrics, analyze trends, and prepare regular reports that provide actionable insights and support informed account decisions.
- Collaborate closely with Sales, Marketing, Product Development, Support, and other internal teams to deliver seamless client experiences and achieve broader business objectives.
- Lead negotiations related to contracts, renewals, and service agreements, balancing client needs with sustainable commercial outcomes.
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