Account Manager (SMB) North America
New
S
SprintoSaaS / GRC
Remote (India)Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years
- Required Skills
- Data AnalysisNegotiationComplianceCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 2–4 years of professional experience in account management, customer success, renewals, or sales.
- Prior experience within the SaaS industry.
- Confident and direct negotiation skills regarding price and contract terms.
- Strong organizational discipline to manage a high-volume account book.
- Ability to work effectively with CRM workflows, dashboards, and structured playbooks.
- Excellent clear and concise written and verbal communication skills.
- Analytical capability to interpret account data like usage and payment status.
- Resilience and proactive approach to handling objections and risk management.
- Curiosity about or willingness to learn security compliance frameworks like SOC 2 and ISO 27001.
Responsibilities
- Manage a high-volume portfolio of startup and SMB accounts, prioritizing based on risk and value.
- Execute the full renewal lifecycle, including tracking, accurate forecasting, and closing renewals on time.
- Negotiate commercial terms, pricing, and contract lengths effectively.
- Identify and close expansion opportunities, such as adding new compliance frameworks or upgrading plans.
- Proactively manage billing and payment risks to prevent churn.
- Utilize CRM workflows and playbooks to efficiently manage portfolio volume.
- Collaborate cross-functionally with Sales, Customer Success, Finance, and audit teams to resolve issues.
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