Senior Account Manager (Project Operations & Client Relationships)
New
W
Weekday AICreative Services
Remote (India)Full-TimeSenior
Salary900,000 - 1,200,000 INR per year
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Job Details
- Experience
- Minimum 5 years of agency experience
- Required Skills
- Project ManagementTeam managementAccount ManagementClient relationship management
Requirements
- Minimum 5 years of agency experience in account management, client servicing, and project leadership.
- Currently operating as a Senior Manager, Group Account Manager (GAM), or Account Director, or in an equivalent role.
- Proven experience running a team by coaching, delegating, and holding people accountable.
- Strong track record managing client relationships end-to-end, including at a senior/stakeholder level.
- Strong domain experience across design, video, and content/creative services.
- Excellent communication skills and someone who is confident, articulate, and comfortable representing the business in front of clients and leadership.
- Highly organized, detail-oriented, and dependable.
- Strong problem-solving ability and comfort handling multiple moving pieces at once.
- Strong commercial thinking across pricing, proposals, and project economics.
- Ownership mindset with the ability to take initiative and drive things forward independently.
Responsibilities
- Own strong client relationships through timely communication, responsiveness, and attention to detail while leading calls, understanding requirements, managing follow-ups, and ensuring confidence in project delivery.
- Independently manage ongoing client accounts and projects while driving smooth communication, timely follow-ups, and strong execution across teams and stakeholders.
- Lead and manage a team of Account Managers/Executives and set clear direction, review work quality, coach on client handling and execution, and ensure accountability and consistency across the accounts under your remit.
- Identify and coordinate the right creative talent for different project needs while applying judgment on quality, fit, availability, timelines, and budget.
- Lead the creation of proposals, scopes, and project plans for client requirements while owning pricing discussions, commercial decisions, and project solutioning.
- Track project progress, maintain account updates, and keep documentation organized across proposals, timelines, deliverables, and key account updates while ensuring strong operational discipline across accounts.
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