Technical Account Manager Architect
New
C
ClickHouseDatabase Management Systems
This person can be remote in IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementCloud ComputingKubernetesLinux
Requirements
- 5+ years of experience in Technical Account Management, Professional Services, Senior Support, or Project Management roles.
- 5+ years of relevant industry experience in implementing, operating, or supporting scalable, fault-tolerant, distributed database management systems (DBMS).
- Technical depth in subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, and systems administration.
- Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
- Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offerings.
- Excellent communication skills with the ability to work in a customer-facing role.
- Ability to work in a global, distributed environment with a mindset of teamwork and empathy.
- Ability to travel for onsite regional customer visits (up to 35% of the time).
Responsibilities
- Work with strategic and enterprise users and prospects on onboarding, production launches, and POCs.
- Provide architectural, technical, and migration guidance and assistance.
- Lead projects, escalations, and meetings to enable ongoing customer success.
- Manage and provide oversight for L3 Support Cases and Escalations.
- Partner with Product Management, Engineering, and Sales to develop roadmap and account plans.
- Assist with hiring and mentoring new team members.
- Develop documentation, Knowledge Base articles, and Reference Architecture materials.
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