Business Travel Consultant II
N
NavanTravel Technology
Remote Opportunity within MumbaiFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in TMC/BT Consultant Role; 2+ years of GDS experience
- Required Skills
- SalesforceSlackZendeskCustomer support
Requirements
- 3+ years of experience in a TMC/BT Consultant role covering air, rail, and hotel.
- 2+ years of GDS experience (Sabre, Amadeus, or Galileo) to an intermediate level.
- IATA accreditation (WWAFT/WAII/BA2).
- Experience in a contact center or customer-facing role.
- Tech-savvy with confidence in Gmail, Zendesk, Slack, and Salesforce.
- Ability to work non-traditional shifts including early mornings, late evenings, and weekends.
- Strong multitasking skills with a focus on urgent resolution.
- Empathetic, professional disposition.
- Independent troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to collaborate and provide/receive feedback.
- Basic understanding of world geography.
Responsibilities
- Assist travelers with support through chat, call, and email.
- Maintain extensive supplier, destination, and system knowledge.
- Make quick and accurate analyses of customer needs and urgency.
- Provide accurate information for hotel, flight, car, and rail bookings.
- Support users with self-service features on the Navan platform and app.
- Respond to customers within established SLA expectations.
- Follow company travel, expense, and global compliance procedures.
- Provide regular feedback to stakeholders on goals and processes.
- Participate in team meetings regarding product launches and industry changes.
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