Account Manager Lead - Corporate
New
E
ElevenLabsAI, SaaS
This role is remote-first, so it can be executed from anywhere in the U.S., GMT-4 to GMT-7Full-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in Account Management, Sales, Customer Success, or post-sales roles within SaaS; 2+ years of direct people leadership experience
- Required Skills
- Artificial IntelligenceData AnalysisSalesforceCustomer SuccessSaaSAccount Management
Requirements
- 5+ years of experience in Account Management, Sales, Customer Success, or post-sales roles within SaaS.
- Meaningful exposure to high-volume, transactional or corporate-segment books of business.
- Proven track record of owning and exceeding revenue targets (renewals, expansion, NRR/GRR, cross sell).
- 2+ years of direct people leadership experience managing AMs/CSMs.
- Deep AI fluency with proven usage of AI tools in daily workflows.
- Strong player-coach mindset with the ability to manage accounts directly.
- Expertise in post-sales methodologies like success planning and adoption frameworks.
- Strategic operational thinking for segmentation and process design at scale.
- Strong analytical skills to identify performance trends and forecast outcomes.
- Proficiency with tools such as Salesforce, Gong, Lemlist, and Sigma.
Responsibilities
- Lead, coach, and develop a high-performing Corporate Account Management team, owning team quota performance, retention, expansion, and cross sell goals.
- Drive revenue outcomes by building a culture where expansions and cross-sells are owned with sales-function rigor.
- Design and implement repeatable, scalable playbooks for renewals, expansion, and adoption across large account portfolios.
- Embed AI agents and automation into AM workflows to manage volume efficiently.
- Champion AI fluency by setting expectations and building team capability to adopt AI-powered approaches.
- Set strategic direction for segment structure and staffing in partnership with RevOps, Finance, and CX leadership.
- Represent the voice of the customer in leadership discussions to influence roadmap and strategy.
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